We appreciate your recent order. We value your trust in our company, and we will do our best to meet your service expectations. The file you ordered is big size and we need 2-4 hours to do compression and conversion process. We understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and will be in contact with you on a regular basis.
Thanks again, for your order. If you have any questions, please don’t hesitate to call me.